Managed services
The transition from implementation to managed services is a critical phase in the lifecycle of a Salesforce or ServiceNow instance. During this phase, the focus shifts from building and launching the system to ongoing support, maintenance, and optimization.
At the end of the implementation phase, our team will conduct a thorough handover process to ensure a smooth transition to our Managed Services team. This includes transferring all relevant documentation, providing training on the system’s operation and maintenance, and establishing communication protocols for ongoing support and issue resolution.
Our Managed Services team will take over the ongoing administration and maintenance, ensuring the system continues to operate efficiently and effectively. This includes tasks such as user management, data management, security and access management, and system health monitoring.
We also offer a range of support options to meet the specific needs of our clients, including on-demand support for urgent issues, capacity-based staff augmentation for specific projects, and fully managed support services for comprehensive ongoing support.
On-Demand Support Services
Our on-demand support services allow our clients to access our expertise when they need it most. This includes ad-hoc support for urgent issues or requests, such as system downtime or critical bugs.
Flexible Support Services
Our flexible support services provide our clients with customized support plans tailored to their specific needs. This includes a combination of on-demand and capacity-based support services, allowing our clients to choose the level of support that best meets their needs.
Capacity-Based Staff Augmentation
Our capacity-based staff augmentation services allow our clients to supplement their existing team with additional Salesforce or ServiceNow experts. We can provide short-term or long-term support to help our clients meet their project or business needs.
Fully Managed Support Services
Our fully managed support services provide comprehensive support for our clients’ Salesforce and ServiceNow instances. This includes ongoing administration, maintenance, customization, and development, as well as performance optimization, training, and reporting.
Throughout the transition to Managed Services, our team will work closely with our clients to ensure they are comfortable with the handover process and have the support they need to continue achieving their business objectives. Our goal is to provide a seamless transition that minimizes disruption and ensures the long-term success of our clients.