IT Operations Management (ITOM)
We help our clients in the area of ServiceNow’s IT Operations Management (ITOM) to optimize their IT infrastructure and operations. Some of the functionality we implement for our clients in this area include.
Discovery and Service Mapping
We help our clients to discover and map their IT infrastructure, including physical, virtual, and cloud assets. This includes setting up discovery schedules, defining credential types, and mapping business services to IT components.
Cloud Management
We help our clients to manage their cloud infrastructure and services, including AWS, Azure, and Google Cloud. This includes setting up cloud connectors, monitoring cloud resources, and automating cloud operations.
Service Analytics
We help our clients to gain insights into their IT service performance and utilization using ServiceNow Service Analytics. This includes setting up dashboards, reports, and alerts, as well as integrating with other ITOM and ITSM processes.
Service Watch
We help our clients to gain visibility into their IT service health and performance using ServiceNow Service Watch. This includes setting up service monitors, defining service level objectives (SLOs), and providing real-time insights into service availability and performance.
Event Management
We help our clients to monitor and manage IT events and alerts, including system errors, performance issues, and security threats. This includes setting up event rules, notifications, and escalations, as well as integrating event management with other ITOM processes.
ServiceNow Orchestration
We help our clients to automate IT tasks and workflows using ServiceNow Orchestration. This includes setting up workflows, defining variables and inputs, and integrating with other ITOM and ITSM processes.
Configuration Automation
We help our clients to automate IT configuration tasks and ensure consistency and compliance across their infrastructure. This includes setting up compliance policies, defining configuration baselines, and automating remediation tasks.
Our solutions are designed to help our clients optimize their IT infrastructure and operations, reduce downtime and service disruptions, and improve service quality and efficiency.